Our contact details

Name: Hold Fast

Site URL: https://fhprotein.co.uk

Address: 5 Greenman Court

             Kinglake Street

             SE17 2RY

             London

Phone Number:075487 47758

E-mail: mmaseva@yahoo.co.uk

The type of personal information we collect

We currently collect and process the following information:

• Name and contact details (including financial information, e-mail, delivery address,name, telephone number).

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Transaction and billing information, if you make any purchases from us using our site (debit/credit card details and delivery information).
• Registration on the platform

We also receive personal information indirectly, from the following sources in the following scenarios:

• Information collected automatically, using cookies and other tracking technologies.

We use the information that you have given us in order to fulfil your order and maintain your online account.

We may share this information with our suppliers and service providers working with us (payment processors and delivery companies).

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting email: mmaseva@yahoo.co.uk or call on:075487 47758.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored [United Kingdom].

We keep your personal data for as long as we need it for purposes set out above. This period will vary depending on your interactions with us. We will then dispose your information by deleting it.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at

email: mmaseva@yahoo.co.uk,

 Telephone:07548747758

If you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:075487 47758

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk