TERMS AND CONDITIONS
These terms and conditions (the “Terms and Conditions”) govern the use of hfprotein.co.uk (the
“Site”). This Site is owned and operated by Mariana Maseva. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and
agree to abide by them at all times.
THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT
IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT
All content published and made available on our Site is the property of Mariana Maseva and the
Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable
files and anything that contributes to the composition of our Site.
The minimum age to use our Site is 16 years old. By using this Site, users agree that they are over
16 years old. We do not assume any legal responsibility for false statements about age.
When you create an account on our Site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account,
including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and
truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if
you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
– Healthy supplements,proteins,vitamins.
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We are under a legal duty to supply goods that match the description of the good(s) you order on
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you
access it. This includes all products listed as being out of stock. All information, descriptions, or
images that we provide about our goods are as accurate as possible. However, we are not legally
bound by such information, descriptions, or images as we cannot guarantee the accuracy of all
goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we
cancel your order and have already processed your payment, we will give you a refund equal to the
amount you paid. You agree that it is your responsibility to monitor your payment instrument to
verify receipt of any refund.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or
accuracy of goods and services made available by third parties on our Site.
Your subscription does not automatically renew. You will be notified before your next payment is
due and must authorise that payment in order for your subscription to continue.
We accept the following payment methods on our Site:
– Credit Card;
– PayPal; and
When you provide us with your payment information, you authorise our use of and access to the
payment instrument you have chosen to use. By providing us with your payment information, you
authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the
right to cancel or reverse your transaction.
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Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following
– Standard delivery by post (Takes 5-7 business days).
Delivery will take place as soon as reasonably possible, depending on the delivery method selected.
Delivery times may vary due to unforseen circumstances. Please note that delivery times do not
include weekends and bank holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of
the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person
as a result of you providing us with inaccurate or incomplete information.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to
cancel your contract to purchase goods from us within 14 days without giving notice. The
– Will end 14 days from when you receive, or someone you nominate receives, the goods when
you purchased good(s) in one order that are all delivered together;
– Will end 14 days from when you receive, or someone you nominate receives, the last good
when you purchased goods in one order that are delivered separately; or
– Will end 14 days from when you receive, or someone you nominate receives, the first good
when you purchased goods that will be regularly delivered during a defined period of time.
To exercise your right to cancel you must inform us of your decision to cancel within the
cancellation period. To cancel, contact us by email at email@example.com or by post at 5
Greenman Court, Kinglake street, London, SE172RY. You may use a copy of the Cancellation
Form, found at the end of these Terms and Conditions, but you are not required to do so.
The right to cancel does not apply to:
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– Goods or services, other than the supply of water, gas, electricity, or district heating, where
the price depends upon fluctuations in the financial market that we cannot control and that
may occur during the cancellation period;
– Custom or personalised goods;
– Goods that will deteriorate or expire rapidly;
– Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery
of them can only take place after 30 days, and their value is dependent on fluctuations in the
market that we cannot control; and
– Newspapers, magazines, or periodicals, except for subscriptions to such publications.
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return
the goods to us as soon as possible after informing us of your decision to cancel. You will be
responsible for the cost of returning the goods. We will not be responsible for any damage or loss to
the goods that occurs before they are returned to us, including while the goods are in transit.
If you cancel your contract with us, we will reimburse to you all payments we received from you
under the contract, including the costs of delivery, except for any supplementary delivery charges
resulting from your choice of a delivery type other than the least expensive type of standard delivery
that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any
reduction in the value of the goods that was caused by handling other than what is necessary to
establish the nature, characteristics, and functioning of the goods.
We will provide the reimbursement without undue delay and no later than the earlier of 14 days
after we receive back from you any goods supplied or 14 days after you provide proof that you have
returned the goods. If no goods were supplied, then we will provide the reimbursement no later than
14 days after the day we were informed of your decision to cancel.
We will make the reimbursement using the same form of payment as you used for the initial
purchase unless you have expressly agreed otherwise. You will not incur any fees because of the
This right to cancel and to reimbursement is not affected by any return or refund policy we may
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Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
– Good is broken;
– Good does not match description;
– Purchaser changed their mind; or
– Good does not meet the purchaser’s expectations.
Refunds do not apply to the following goods:
– We do not have to refund a customer if they knew an item was faulty when they bought it
and damaged an item by trying to repair it themselves or getting someone else to do it..
Returns can be made by mail.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer
protection legislation in your jurisdiction applies and cannot be excluded, these Terms and
Conditions will not limit your legal rights and remedies under that legislation. These Terms and
Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict
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between these Terms and Conditions and that legislation, the mandatory provisions of the
legislation will apply.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not
responsible for the content, policies, or practices of any third party website or service linked to on
our Site. It is your responsibility to read the terms and conditions and privacy policies of these third
party websites before using these sites.
Limitation of Liability
Mariana Maseva and our directors, officers, agents, employees, subsidiaries, and affiliates will not
be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from
your use of the Site.
Except where prohibited by law, by using this Site you indemnify and hold harmless Mariana
Maseva and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions,
claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our
Site or your violation of these Terms and Conditions.
These Terms and Conditions are governed by the laws of the Country of England.
Subject to any exceptions specified in these Terms and Conditions, if you and Mariana Maseva are
unable to resolve any dispute through informal discussion, then you and Mariana Maseva agree to
submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation
fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a
neutral party acceptable to both you and Mariana Maseva.
Notwithstanding any other provision in these Terms and Conditions, you and Mariana Maseva agree
that you both retain the right to bring an action in small claims court and to bring an action for
injunctive relief or intellectual property infringement.
If at any time any of the provisions set forth in these Terms and Conditions are found to be
inconsistent or invalid under applicable laws, those provisions will be deemed void and will be
removed from these Terms and Conditions. All other provisions will not be affected by the removal
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and the rest of these Terms and Conditions will still be considered valid.
These Terms and Conditions may be amended from time to time in order to maintain compliance
with the law and to reflect any changes to the way we operate our Site and the way we expect users
to behave on our Site. We will notify users by email of changes to these Terms and Conditions or
post a notice on our Site.
Please contact us if you have any questions or concerns. Our contact details are as follows:
5 Greenman Court, Kinglake Street,London, SE172RY
Effective Date: 31st day of January, 2022
If you want to cancel your contract of sale with us you may use this form and email or post it back
to us at the address below.
Address: 5 Greenman Court, Kinglake Street,London, SE172RY